Customer support

Contact ALZ Jewels for product questions, delivery updates, order problems, refund requests or privacy requests.

Instagram: @alzjewels

Help with an existing order

Send your order or payment reference, purchase date and a short description of the issue. Never send your password, card security code or full card number. Read the refund & return policy.

Before placing an order

Ask us to confirm the exact watch, finish, dial, current photos, materials and dimensions, destination eligibility, expected shipment date and delivery estimate. AI-edited preview images are not a substitute for photos of the actual item.

Delivery

ALZ Jewels uses third-party suppliers for dropshipped orders. Watch prices are negotiable and shipping is free. Message us to make an offer and confirm the agreed total before payment. Contact us to confirm destination eligibility and delivery timing before paying. If an order is delayed, the cancellation and refund provisions in our refund policy apply.

Placing an order

Add your selected watches to your request and contact us on Instagram to confirm availability, price, shipping and payment arrangements. This website does not offer online payment checkout or an order-tracking account.